Hi frnz, BMC Remedy is a ticketing tool which is help to solve the client issues in ease manner. It is mainly used for the ticket migration to each phases. Whenever a student, faculty member or staff member reports a technical problem i. Remedy provides a way to track customer problems whether they report them by telephone, Internet, e-mail, in person at the ITS Information Technology Response Center ITRC or at one of the other campus technical support centers.
Post New Answer. I know it depends on client size and system performance. But I want a real time scenario here. Is This Answer Correct? This tool can be effectively used to download data from database for problem management and incident managemenet Is This Answer Correct?
There may be group-specific Status options associated with the request, in which case you should record them at this point Is This Answer Correct? How to applay support patches? Pre- requisites? An ITSM also helps you communicate clearly with your clients. Incidents happen. Whether it is an unplanned interruption to a service, a reduction in the quality of service, or an event that will influence service, the goal is to minimize the negative impact on the customer.
Significant communication and collaboration are necessary for successfully handling the situation. Putting an ITSM platform in place long before the incident ever occurs is a smart and prudent decision. And our BMC Helix portfolio , built for the cloud, is the first and only intelligent enhanced end-to-end service and operations platform. The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs.
These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. See an error or have a suggestion? Please let us know by emailing blogs bmc. Austin Miller is a tech writer living in Liverpool. September 17, 4 minute read. Download now.
You may also like. Also this tool can send out emails, and other notifications which can alert user on the go. In this case, what will you do? Why we need to apply support packages in client? Is it recomendate by SAP if in Production have many client? What is V1 and V2? Which type of Backup and Redo log backup is performed daily? And which type of Backup and Redo log backup is performed Weekly in the organization? What happens in background when a user logins to a portal system, what are the three default processes in java instance How to apply note in SAP if SNOTE transaction doesn't exists?
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