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Ganesh Achar B. Hi Kai-Yang Goh, We need more information to assist you with Microsoft Wireless Mouse 's performance issue, please answer the followings Did you install Wireless Network adapter driver on your computer? The USB ports on the back of the computer usually have better bandwidth. If the wireless device is working correctly but the message window continues to be displayed occasionally, you can disable the message. To do this, follow these steps.
If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation. Locate and then click the following registry subkey. Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software.
For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:. Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low.
Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Thanks for your feedback. The keyboard and mouse are 2.
There are no pairing buttons, or any kind of software that came with the set. If you look at the quick start guide it is just "plug the dongle in, put in batteries. A keyboard does appear in the device manager when I plug the dongle in, even if I don't have batteries in the keyboard. This mouse and keyboard as far as I know have never been used on this computer before. I had used a different set of them fine.
The mouse on this set works fine. It is just the keyboard. When I put in new batteries and start typing, the battery indicator lights up green for about 5 seconds and then fades away. It never comes on after that. It seems as though there is a "clean keyboard" mode activated on it so that it just won't register any button presses.
Thank you for your reply and apology for the delayed response. Appreciate the time taken by you in keeping us updated on the status of the issue. You need to have IntelliPoint V8. If you do not have IntelliPoint V8. Hope this works. I was under the impression that devices advertised as connecting via 2. I'm still unsure if they're handled differently. I have no way of testing if they would connect via a regular bluetooth dongle on my PC, but I'm assuming they would.
There is no version of that for windows 8, but there is something on the mouse's page called Mouse and Keyboard Center which I was able to install.
It shows my mouse and keyboard as being connected just because the dongle is plugged in. The mouse and keyboard can be without batteries and they still show as being connected to my computer, so that isn't very helpful.
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